I lost my device or I have a new device; what do I do?

If you lost your device or are changing devices, you will need to perform an import on the new device of your previously exported account settings to recover your connected sites and settings.

After performing an import, you will be able to carry on using Keyy like you did on your previous device.

For help with performing an import, follow the instructions laid out in the Export and Import Guide.

If you had not previously backed up your account, then after installing Keyy on a new device and entering your email address, you will need to choose the option to reset your account, and possibly de-activate Keyy on affected websites in order to be able to log back in.