Premium Support

Support Request
Please enter the same name you used when you purchased
This is your four/five/six-digit order number from Keyy, - not your PayPal transaction ID. This needs to be an order from the last 12 months. Need help to find your order number?
What you enter here will be verified
The address of your website (should begin with http:// or https://)
Please check this box if the URL (if any) you entered has pornographic, obscene or otherwise potentially offensive imagery or audio on. If you are in doubt, then please explain as part of your description.
Please enter your email address
You can find the version number (please do enter this in full) in the top-right of your Keyy settings page. If you are not running the latest version, then we will almost certainly recommend updating as the next step - you might have a problem that was already fixed.
Please add all relevant details, including the steps you have taken and the text of any error messages that have shown. If you have any log files, then please upload them below.
Please enter any and all relevant files (whether log files or screenshots, etc.). If you have more than one, then you can zip them up. Only log files, PDF, zip files and png/gif/jpg graphic files are accepted here. If your problem is related to one of the mobile apps, then please do send the log file via the app's "Report a problem" facility..